Information Hub

Facts

Verified details about current artwork requirements, delivery charges, and online ordering. Product-specific dimensions and options remain on each product page.

Our Printer & Colour Matching

Our printer uses only Cyan, Magenta, Yellow, and Black (CMYK) inks. Because of this, we are unable to print white ink. For transparent materials such as static cling decals and clear stickers, this means areas that are white in your design will appear transparent.

Our ink is weather-resistant, but continuous exposure to outdoor conditions will naturally cause fading over time. On average, prints last around one year.
We do not laminate our standard prints and use semi-gloss rolls for all stickers, except non-adhesive photo paper, which can be optionally add on with hot lamination.

To achieve a white background or white elements, the design can be printed in reverse and applied onto a white backing sticker.

We will do our very best to accurately match the colours in your image to ensure the best possible result.

Our cutting plotter currently supports up to 1.1m cutting width. We will be upgrading in the future. Larger pieces or boards will be manually hand-cut in straight lines. Please note that manual trimming may have a cutting tolerance of up to ±0.4 cm, but we will do our best to achieve the closest possible dimensions.

“Please note that we do not provide full artwork design services. However, we can assist with simple designs, depending on our availability. As this is done during our free time, it may take anywhere from a few days to a few weeks, depending on our current workload.”

Before & After Delivery – What You Need to Know

Before Packing: A short video or photos of your product before it is packed will be sent to you via WhatsApp as proof that the correct item is being prepared for delivery.

After Receiving: We recommend you take a video while opening your package. This serves as your personal proof in case there are any issues with missing or incorrect items. If needed, please share the video with us for verification.

Delivery Charges & Self-Collection

Customers can choose delivery or self-collection during checkout.

Self-collection: No delivery charge. Graphix Productions will contact the customer via WhatsApp.

Delivery: For orders of S$85 and above, delivery is free.

For orders of S$70 and below, the delivery charge is S$15.

For orders from S$70.01 to S$84.99, the delivery charge reduces by the amount above S$70. Example: a S$76 subtotal has a S$9 delivery charge.

Large orders or special timing requests may be arranged directly by Graphix Productions after the order is processed.

Payments & Invoice

Payments can only be made via PayNow. Once the invoice is sent through WhatsApp, we will provide you with our PayNow QR code for payment.

Payment is required after artwork approval and must be completed before delivery or self-collection.